Saturday, November 14, 2009

Dear AJ

Starbucks responded!!!!

Here's what they said:


Hello,


Thank you for filling out a comment card when you came to our store on October 16th.

I want to say that I'm sorry the music was too loud and we haven't put up signs before we change things in our stores.

Your suggestions were great! What I'm going to do is send them to the store managers so that we can try to change things.

If you are ever in a store and the music is too loud, or anything else that we can change so that we can make the store better for you please ask the staff working.

We are happy to help!

Thank you for helping us improve what we do.

If you have any more questions I can help you with please let me know.

Warm wishes,
Monica L.
Customer Relations

They actually included contact information, too.  I'm going to show it to AJ tomorrow.  I'm pretty impressed that they responded, in something other than a form letter.  We'll see if they do the things that they said, but I'm impressed anyway.  And, AJ can get to see that constructive criticism is more efficient than whining and complaining.
 
Two thumbs up, Starbucks!!

1 comment:

Ivy said...

That is awesome! His note and the reply. I appreciate that they didn't just say well that's too bad kid, deal. They gave him options for dealing with his problem.